It is our top priority to ensure that you receive high quality products from Nicxium. You may return defective items within 30 days of received by date as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.
We will only accept returned items that are unopened, unused or defective. Items damaged by miss-use or improper care are not covered by our policy. If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of used and opened bottled liquid.
If your item is Dead on Arrival (DOA), you must report it to us within 48 hours from time of delivery. Minor scratches and wear and tear of the products are not considered DOA.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our return address after contacting us.
Upon receipt of your return, our department will inspect your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for kits or items that come as sets. If still available, please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.